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Notes on Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

• skilled people find a way to get all relavant information from themselves and others out in to the open (dialog)
  • How does this free flow of meaning lead to success?
  • What can you do to encourage meaning to flow freely?

dialog smart traits

1. stick with goals
   1. start by examining your motives
      1. ask yourself "What am I doing?" and "If I had to guess, what does it say about my underlying motive?"
      2. What do I really want for myself?
      3. What do I really want for others?
      4. What do I really want for the relationship?
      5. How would I behave if I really wanted these results?
   2. pay attention to what is happening to your objectives
2. don't make either/or choices
3. how to break away from sucker's choices
   1. clarify what you really want
   2. clarify what you really don't want
   3. present your brain with a more complex problem
   4. combine the two into an and question that forces you to search for more creative and productive options than silence and violence

explore the tools people use to help create the conditions of dialog

how we think about problem situations

See also:

• http://www.barbarahauser.com/programs2.asp