11-23-2005

Speak to a Human Being, Not a Machine

I see the IVR Cheat Sheet coming in handy in the future. The table, created by the founder of the travel site Kayak.com, is a list of shortcuts to bypass various corporate phone systems and get to a human being.

travel phone steps to find a human
American Airlines 800-433-7300 ”00, then say “”agent”“”
Amtrak 800-872-7245 ”0 or say “”agent”“”
Delta 800-221-1212 ”say “”agent”” four times – every time it asks for a response from you”
jetBlue 800 JET-BLUE 1 flight status; 2 reservations; 3 vacation packages
Kayak.com 203 899-3120 0
Northwest 800-225-2525 Star, 0,0 after initial greeting
Southwest 800-435-9792 Calls answered by operator; during busy times you might have to hold
United 800-864-8331 Do nothing, wait for human.
US Airways 800-428-4322 4, wait, 1
Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations

The full sheet includes shortcuts for a variety of industries, including finance, government, insurance, and retail.

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Posted by Matt in business, communication, lifehacks, travel | RSS 2.0

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